Privacy Policy

NearU · Last updated: 5 October 2026

NearU connects passengers with nearby auto rickshaw, electric toto and taxi drivers. This policy explains what we collect, why, and the choices you have. By using NearU you agree to this policy.

Information we collect

Account: your mobile number (used to sign in with an OTP) and your name.
Location: for passengers, your location while you use the Live Map or send a waiting signal. For drivers, your location while you are online.
Background location: if you allow it, drivers' location keeps updating while the app is in the background and online. For passengers, location is used while a waiting signal is active, to detect that your ride has started so the signal ends automatically.
Waiting details: the destination, number of people and preference you choose to enter.
Driver details: full name, driving license number, vehicle registration number, vehicle type, the verification documents you upload and a live selfie taken in the app.
Safety reports: if you report another user, the reason and any details you write.
Requests and notifications: requests you send or receive and the in-app notifications about them.
Device: a push notification token for drivers.
Payments: drivers pay for the driver plan through Google Play. NearU does not see or store your card, UPI or bank details. We receive only your subscription status, a purchase reference and dates from Google Play.

How we use it

To show passengers nearby drivers and show drivers nearby waiting passengers.
To send requests, accept them and send notifications.
To verify drivers and manage driver subscriptions.
To keep NearU safe, review safety reports, prevent misuse and fix problems.

Who can see your information

Passengers: nearby drivers can see your waiting signal (your location and the details you entered) while it is active. It ends automatically when you leave the spot or after 17 minutes.
Drivers: passengers within about 5 km can see your name, vehicle type, vehicle number and live location while you are online. Your license number and documents are never shown to passengers.
Phone numbers: a passenger's number is shown to a driver in the app only after the driver accepts the passenger's request. The driver's number is shown to the passenger at the same moment.
Verification: NearU administrators review driver documents to approve drivers.
We do not sell your personal data and we do not use it for advertising.

Service providers

We use Google Firebase (sign-in and database), Google Maps, Google Play (payments), Expo (push notifications) and Render (server hosting). They process data only to provide their services to NearU.

Keeping and deleting your data

Waiting signals and requests are kept only as long as needed to run the service. For safety, a record of which driver and passenger connected (interest shown or request accepted, with the time) and shared trip links are kept for 30 days so that reports can be investigated, and are then deleted automatically. To delete your account and data, email support.nearuauto@gmail.com from your registered mobile number or mention it in the email. We will delete your data within 30 days, except records we must keep by law, such as payment records.

Security

We use encrypted connections and access rules to protect your data. No system is perfectly secure, so we cannot guarantee absolute security.

Children

NearU is not meant for children under 18.

Changes

We may update this policy. The date at the top shows when it last changed.

Questions? Contact us at support.nearuauto@gmail.com.